Using IT Service Intelligence
The Using IT Service Intelligence course prepares analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.
The content of this course is included in the 4 day Implementing Splunk IT Service Intelligence Course.
Units : 1
Duration : 4.5 hours over 1 day
Time : 9:00 am – 1:30 pm AEST (GMT +10)
*Course discounts apply for Splunk Partners.
Course Topics
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ITSI features and User Interface
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Creating Glass Tables
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Managing Notable Events
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Investigating with Deep Dives
Class Format
Instructor-led lecture with labs. Delivered via virtual classroom or at your site
Course Prerequisites
Related Certifications
None
Audience
Anyone who wants to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.
Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.
After completing this course you will be able to
..
Course Objectives
Module 1 - Introducing ITSI
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Identify what ITSI does
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Describe reasons for using ITSI
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Examine the ITSI user interface
Module 2 - Glass Tables
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Describe glass tables
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Use glass tables
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Design glass tables
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Configure glass tables
Module 3 - Managing Notable Events
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Define key notable events terms and their relationships
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Describe examples of multi – KPI Alerts
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Describe the notable events workflow
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Work with notable events
Module 4 - Investigating Issues with Deep Dives
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Describe deep dive concepts and their relationships
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Use default deep dives
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Create and customize new custom deep dives
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Add and configure swim lanes
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Custom views
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Describe effective workflows for troubleshooting
Course Schedules and Timezones
Ingeniq Course are delivered live and in English and provide access to customers spanning multiple timezones.
Dates and times displayed for each course are relative to Australian Eastern Time (AET).
AM Marked Courses
AM marked courses start at AET 9:00am and finish at AET 1:30pm (4.5 hour sessions over 1 or more days) and are optimal for customers in the following countries and areas;
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UTC+10 including Australia (East Coast)
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UCT+11/+12 including New Zealand and the Pacific Islands
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UTC-8 including USA (West Coast), Canada (West Coast)
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UTC-7 including USA (Mid West)
PM Marked Courses
PM marked courses start at AET 2:00pm and finish at AET 6:30pm (4.5 hour sessions over 1 or more days) and are optimal for customers in the following countries and areas;
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UTC+9 including Japan, Korea
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UTC+8 including Australia (West Coast), Singapore, Hong Kong, China, Philippines, Brunei, Thailand
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UTC +5/+6 including India and Sri Lanka