Splunk Training Provider Authorised Learning Partner Australia

Using Splunk IT Service Intelligence

The Using Splunk IT Service Intelligence course prepares analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.

 

The content of this course is included in the 4 day Implementing Splunk IT Service Intelligence Course.

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Units : 1
Duration : 4.5 hours over 1 day
Time : 9:00 am – 1:30 pm AEST (GMT +10)
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*Course discounts apply for Splunk Partners. Please use the currency convertor above to check for course pricing in your local currency.

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Using Splunk IT Service Intelligence

Great attitude to the students, encourage questions. always attempt his best to answer them. there is a lot of material but he strive through it. willingness to go beyond to do his job, well done.

Participant, Cluster Administration

Using Splunk IT Service Intelligence
Using Splunk IT Service Intelligence - Course Topics

  • ITSI features and User Interface

  • Creating Glass Tables

  • Managing Notable Events

  • Investigating with Deep Dives

Course Prerequisites

Splunk Fundamentals 1

or the following single-subject courses:

  • What is Splunk

  • Intro to Splunk

  • Using Fields

  • Scheduling Reports and Alerts

  • Visualizations

  • Leveraging Lookups and Sub-searches

  • Search Under the Hood

  • Introduction to Knowledge Objects

  • Enriching Data with Lookups

  • Introduction to Dashboards

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Related Certifications

None

Using Splunk IT Service Intelligence - Audience

Anyone who wants to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services.

 

Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.

Class Format

Instructor-led lecture with labs. Delivered via virtual classroom or at your site

After completing Using Splunk IT Service Intelligence course you will be able to

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Using Splunk IT Service Intelligence

Module 1 - Introducing ITSI

  • Identify what ITSI does

  • Describe reasons for using ITSI

  • Examine the ITSI user interface

Module 2 - Glass Tables

  • Describe glass tables

  • Use glass tables

  • Design glass tables

  • Configure glass tables

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Module 3 - Managing Notable Events

  • Define key notable events terms and their relationships

  • Describe examples of multi – KPI Alerts

  • Describe the notable events workflow

  • Work with notable events

Module 4 - Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships

  • Use default deep dives

  • Create and customize new custom deep dives

  • Add and configure swim lanes

  • Custom views

  • Describe effective workflows for troubleshooting

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Using Splunk IT Service Intelligence - Course Objectives
Splunk Course Schedules and Timezones

Ingeniq Course are delivered live and in English and provide access to customers spanning multiple timezones.

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Dates and times displayed for each course are relative to Australian Eastern Time (AET).

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AM Marked Splunk Courses

AM marked courses start at AET 9:00am and finish at AET 1:30pm and are optimal for customers in the following countries and areas;

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  • UTC+10 including Australia (East Coast)

  • UCT+11/+12 including New Zealand and the Pacific Islands

  • UTC-8 including USA (West Coast), Canada (West Coast)

  • UTC-7 including USA (Mid West)

PM Marked Splunk Courses

PM marked courses usually starts at AEDT 12:00pm or AEST 11:00 am and are optimal for customers in the following countries and areas;

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  • UTC+10 including Australia (East Coast)

  • UCT+11/+12 including New Zealand and the Pacific Islands

  • UTC-8 including USA (West Coast), Canada (West Coast)

  • UTC-7 including USA (Mid West)

Using Splunk IT Service Intelligence - Upcoming Courses